Returns Policy


Christmas Returns Policy

For goods purchased between the 1st November and 20th December as Christmas Gifts, our return/exchange policy has been extended until the 15th January 2018. This excludes items which have been personalised and are therefore non-refundable. This also excludes sale/reduced items which must be returned within 14 days.


‘No Quibble’ 14-day Returns Policy

At Fur Feather and Fin we pride ourselves on the quality of our service and always endeavour to meet the high standards we feel our customers deserve. As such, the gifts you choose should arrive in pristine condition. Should this not be the case, or if you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction:

 

If your gift has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 01243 811844. We will then arrange the best course of action to take.

 

If your product has developed a fault then please contact us with your order number to hand. We can then discuss the preferred course of action that you would like us to take.

 

If for any other reason you want to return a gift to us we offer a No Quibble 14-day returns policy. All that we ask is that you please return the item – unused and in its original packaging – within 14 days of receipt. We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for smaller items and Parceline for larger items, with adequate insurance to cover the value of the item. To facilitate a speedy refund, please include a copy of your receipt and state the reason for the return. Our returns address can be found here. You are liable for all postage costs and these will not be refunded as part of the return.

 

Please note that we are unable to accept returns of items which have been personalised.

 

If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us.
Your statutory rights are not affected by the above terms and conditions.