Terms and Conditions

We may sound rather serious below but we feel it is important to explain the legal side of things for our customers benefit.


Use of the website

Welcome to Fur Feather and Fin website terms and conditions of use. These conditions apply to the use of this website and by accessing the website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access our website. The conditions shall be governed by and constructed in accordance with the laws of England.

Before placing an order and if you have any questions relating to our terms and conditions please contact our Customer Services department by e-mail on enquiries@furfeatherandfin.com or call us on 01243 811 844 between 8.30am-5.30pm Monday- Friday.



· When placing an order, you warrant that any and all information given is accurate and complete.

· All orders are subject to acceptance and product availability.

· If Fur Feather and Fin Ltd. has insufficient stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be despatched.

· All prices listed on furfeatherandfin.com are correct at the time of entering the information. However, we reserve the right to change prices of any product at any time. All prices include sales tax.

· No contract for the sale of any product will exist between you and furfeatherandfin.com until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.

· This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P).

· You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

· If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.

· Vouchers cannot be used on sale products.


Cancellation of Orders

You may cancel your order at any time previous to our despatching it. Normally this means that you have a two hour period from placing the order to cancel it. Anytime after this you need to ring us on 01243 811 844 or e-mail us on enquiries@furfeatherandfin.com marking it urgent. If your order has not been sent out we will cancel it for you. If the order has already been despatched you will be required to send it back to us with the freepost label. When we receive it back (in a saleable condition and in its original packaging) you will then get a full refund by which ever method you paid for it originally.



By registering with Fur Feather and Fin Ltd, You agree that the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects. It would be helpful if you could notify us of any changes to your personal details so that we can avoid sending information to the wrong person. You can do this by contacting our Customer Services department on 01243 811 844 or by e-mail at helpdesk@furfeatherandfin.com.

You agree not to impersonate any other person or entity or to use a false name that you are not authorised to use.

You agree fully to indemnify, defend and hold us, our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of our website, or the use by any other person accessing the Website using your shopping account and /or your Personal Information.


Our Rights

We reserve the right to modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website and/or change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.


Third Party Links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (a) the privacy practices of such websites, (b) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (c) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.



We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

· Processing your orders

· For statistical or survey purposes to improve this Website and its services to you

· To serve website content and advertisements to you

· To administer this website

· If you consent, to notify you of products or special offers that may be of interest to you

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.


New Customers

When you create a shopping account while ordering online you will be given the option to receive information from Fur Feather and Fin by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, by e-mailing us at helpdesk@furfeatherandfin.com or telephoning us on 01243 811 844 between 8.30 am and 5.30 pm.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.


Contests and Prize Draws

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website.

You may unsubscribe from this news list by following the unsubscribe instructions in any email received.



This website and a proportion of its content is copyright of Fur Feather and Fin Ltd – © Fur Feather and Fin Ltd 2012/2013. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  1. you may print or download to a local hard disk extracts for your personal and non-commercial use only
  2. you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.



We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time – if you do not accept Cookies you will be unable to use this Website. To find out more about cookies please click here.

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to:

Angela Simonds
Fur Feather and Fin
Charlton Barns
Goodwood Estate
West Sussex
PO18 0HX