Frequently Asked Questions
How do I order an item from Fur Feather and Fin?
You can order via the following methods:
Phone – call 01243 811 844, lines are open from 8.30am-5.30pm Monday to Friday and 9am-4pm on Saturday.
Online – furfeatherandfin
What methods of payment do you accept?
We accept all debit and credit cards as well as Amex. You can also pay via PayPal.
If I order on a Friday afternoon or over the weekend, when will my product be dispatched?
If you order on a Friday afternoon or over the weekend, your order will be processed on the following Monday.
What happens if I want to return an item?
We offer a ‘No Quibble’ 14-day Returns Policy. . All that we ask is that you please return the item – unused, in its original packaging and saleable – within 14 days of receipt. For more information on how to return an item, please view our returns page
Do you sell gift vouchers?
We sell gift vouchers in £5, £10, £20, £50 and £100 values. Our gift vouchers can be redeemed online against any purchase or from our mail order catalogue. To purchase, either buy online or call 01243 811 844.
How can I find out more information on new products or special offers?
To find out the latest Fur Feather and Fin product information and special offers sign up to our newsletter by entering and submitting your email in the sign up strip at the bottom of this page. You will then receive a verification email with a link. Click the link and you will be added to our newsletter database and will receive all our latest offers and information. You can unsubscribe to this newsletter at any time.
Do you ship overseas?
The majority of our products can be sent overseas, but their are some exceptions that can not be exported if this is the case it will be highlighted in the product description. We ship to all countries outside of the UK on a DDU basis (Delivery Duty Unpaid). This means that you are liable for any local sales taxes or import duties which may be charged on your item(s). Please see further information in the delivery details section.