Returns Policy

‘No Quibble’ 14-day Returns Policy

At Fur Feather and Fin we pride ourselves on the quality of our service and always endeavour to meet the high standards we feel our customers deserve. As such, the gifts you choose should arrive in pristine condition. Should this not be the case, or if you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction:

If your gift has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 01243 811844. We will then arrange the best course of action to take.

If your product has developed a fault then please contact us with your order number to hand. We can then discuss the preferred course of action that you would like us to take.

If for any other reason you want to return a gift to us we offer a No Quibble 14-day returns policy. All that we ask, is that you please return the item - unused, in its original packaging and in a saleable condition - within 14 days of receipt. To facilitate a speedy refund, please include a copy of your receipt/invoice and state the reason for the return.

Please contact our Customer Service Team on 01243 81 1844 who will provide you with your Free returns label.

If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us.

Your statutory rights are not affected by the above terms and conditions.

How to Return an Item

Making a return is easy. All we ask is that you follow the procedure below so that we can process your return as quickly as possible. If you have any queries, please email helpline@furfeatherandfin.com or telephone 01243 811844.

• 1. You may return any item within 14 days of receipt for a full refund, replacement or exchange.
• 2. Please complete the form enclosed with your product stating the reason for your return.
• 3. Enclose the form in the parcel.
• 4. Goods should be returned unused and in their original packaging.
• 5. Address the package to: Returns, Fur Feather & Fin Ltd, Hangar IA, Teesside Airport, Darlington, DL2 ILU, United Kingdom.
• 6. Take to the post office, affix stamp and retain proof of postage.

Please allow up to two weeks for the refund to be processed. NB, if any items are received damaged or faulty, please telephone us within 5 days of receipt and we will be happy to assist you.