Coronavirus - 90 Day Return Policy
We appreciate that it is very difficult to return products at the moment, so we have temporarily extended our returns policy. Any online or telephone order for full price or sale items placed from 1st March 2020 will qualify for our extended returns period of 90 days from the date of invoice with immediate effect. Our standard returns policy rules still apply.
‘No Quibble’ 14-day Returns Policy
At Fur Feather and Fin we pride ourselves on the quality of our service and always endeavour to meet the high standards we feel our customers deserve. As such, the gifts you choose should arrive in pristine condition. Should this not be the case, or if you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction:
If your gift has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 01243 811844. We will then arrange the best course of action to take.
If your product has developed a fault then please contact us with your order number to hand. We can then discuss the preferred course of action that you would like us to take.
If for any other reason you want to return a gift to us we offer a No Quibble 14-day returns policy. All that we ask, is that you please return the item – unused, in its original packaging and in a saleable condition – within 14 days of receipt. To facilitate a speedy refund, please include a copy of your receipt/invoice and state the reason for the return.
Please contact our Customer Service Team on 01243 811844 who will provide you with your Free returns label.
If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us.
Your statutory rights are not affected by the above terms and conditions.
Black Friday / Sales
Any items sold during the sale cannot be returned for a refund but may be exchanged for another item or size of the same value.
Personalised items are made especially for you and are therefore non-refundable.
Fur Feather and Fin Ltd, Charlton Barns, Charlton, Chichester, West Sussex, PO18 0HX